Privacy Policy

Effective date: October 12, 2026

Verde Valley Lawn Services ("Verde Valley," "we," "us," or "our") provides residential and commercial lawn care and grounds maintenance in the Rio Grande Valley of Texas. This Privacy Policy explains what information we collect when you visit rgvlawncare.com, request a quote, book or pay for service, use our customer portal, or communicate with us, and how we use and protect that information.

1. Information We Collect

Information you give us:

Contact details such as your name, business name, phone number, and email address.
Property details such as your service address, property size, property condition, service preferences, and any notes you provide.
Photos, site plans, or other files you upload with a quote request.
Billing details needed to process payment. Card and bank information is entered on and processed by our third-party payment processor; we do not store full card numbers on our systems.
Messages you send us by form, email, phone, or text.

Information collected automatically: When you visit our website we and our service providers may collect basic technical data such as IP address, browser and device type, pages viewed, and referring pages, using cookies and similar technologies. You can control cookies through your browser settings.

2. How We Use Your Information

To respond to quote requests, schedule walk-throughs, and provide estimates.
To schedule, perform, and manage lawn care services at your property.
To process payments, invoices, and recurring service plans.
To give you access to your customer portal and account.
To contact you about your service, including appointment details, updates, and customer support.
To send promotional offers, but only if you have opted in, and you can opt out at any time.
To maintain and improve our website and services, and to protect against fraud or misuse.
To comply with legal obligations.

3. Text Messaging (SMS)

If you check a consent box on one of our forms or otherwise agree to receive text messages, we may text you at the number you provided. Non-marketing messages relate to your quote request, appointment scheduling, and service updates. Marketing messages, if you separately opt in, may include special offers and promotions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We do not sell your personal information. We share information only as needed to run our business, including with:

Service providers who help us operate, such as our customer relationship management, scheduling, website hosting, email, text messaging, and payment processing providers. They may use your information only to provide services to us.
Our crew members and subcontractors, limited to what is needed to perform service at your property.
Authorities or other parties when required by law, to enforce our agreements, or to protect the rights, property, or safety of our customers, our team, or others.
A buyer or successor if our business is sold, merged, or transferred, subject to this policy.

5. Data Retention

We keep your information for as long as you are a customer or prospective customer and as needed for business, tax, and legal purposes. When it is no longer needed, we delete or anonymize it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Choices

Update or correct your information by contacting us or through your customer portal.
Request deletion of your information by contacting us. We may keep certain records where required by law.
Opt out of texts by replying STOP to any message.
Opt out of marketing emails by using the unsubscribe link in the email.

8. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Third-Party Links

Our website may link to other websites, such as review sites or social media. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date.

11. Contact Us

Verde Valley Lawn Services
Rio Grande Valley, Texas
Phone: (956) 520-2503
Email: [email protected]
Website: rgvlawncare.com